Nash Management Consultancy Ltd.
AUTOMOTIVE & RETAIL SOLUTIONS
ABOUT US
Since 2003, Nash Management Consultancy has been providing strategic and operational support to businesses using a variety of cost-effective and flexible services. We take great care in understanding the issues that businesses face day to day. From this understanding, we’re able to deliver and have delivered several unique service offerings in the form of Mystery Shopping, Consultancy and IT based solutions (e-Solutions).

Everything that we do stems from our ‘sales through service’ philosophy. To support our philosophy, we ensure that innovation, passion and practicality are key parts of our culture. We challenge thinking, bringing new innovative ideas to your business and have built our credibility through consistent delivery of results.

We do not believe in a ‘one size fits all’ approach. Instead, we spend time understanding your unique brand and apply our expertise, always with consideration and respect for your values.

So whether you need a bespoke programme or product, or want to use one of our ‘off the shelf’ products or services, we want to help you succeed in making your business the best it can be.
OUR SERVICES
Mystery Shopping
Become a patron of your own business. Our mystery shopping service will provide you with valuable, objective insight into your business and your customer’s overall experience.
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Consultancy
Need a helping hand from someone knowledgeable and experienced? Our consultants have the potential to not only improve your businesses performance, but to influence the individuals within it too.
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Self Check-In - SCI
Our Self Check-In kiosk has proven to provide huge benefits to dealer & dealer groups as it has effectively and efficiently enabled customers to avoid the inevitable queues that develop in the service reception during busy periods.
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Collection & Delivery - eCAD
Collection and delivery is growing increasingly popular as more customers opt for the convenience of having their car collected and delivered back to them for service and repair work rather than going to the dealer themselves
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Auto Body Check - ABC
Auto Body Check (ABC) is an App that enables users to complete a thorough and professional condition check of a customer’s vehicle using any smart device capturing any damage such as scratches, dents, scuffs and marks. Images are stored indefinitely on a web portal for easy reference.
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TESTIMONIALS
The Self Check-In Kiosk has been a great success for us at MSL in Dublin. Our customers love having a choice as to how they check-in their vehicle and those in a hurry always choose this option. This has allowed more cars to be booked in first thing, enabling the loading of our workshop to be more efficient and it has freed up more time for our Service Advisors to spend with those customers who need a little more help.

It’s been a WIN WIN for MSL and our customers.
Martyn Knight, Aftersales Manager at MSL Service Centre North Dublin
NMC's skillset, combined with their knowledge, both of our brand and the greater automotive industry, made them an obvious choice
John Hall – Lexus GB
Throughout the duration of this project NMC demonstrated their flexible approach to my requirement. It has been enjoyable working with NMC as they add real value
Amanda Newport – FCA
The way in which they reported their findings and the utilisation of a very clever but simple to use web based communication tool, allowed us to design fresh operating standards and provide our network with very effective training and support.
CSI Manager – FCA
NMC has helped us to build and realise the vision we have for our business. Their specialists over-deliver on expectations and their people always respond when we need them.
Gary Bixley – Jemca Group
I have worked with NMC over a number of years across a variety of projects. Their knowledge of the industry and its challenges matched to their innovative solutions, practical implementation and understanding of our brand, is hugely beneficial and I would not hesitate in recommending them.
Richard Horner – LexusCare
NMC Consultants are incisive in understanding business improvement issues and have offered practical solutions to enable continuous improvement to be implemented by Toyota GB – in fact to call them a consultancy is a disservice
Steve Settle, Director Customer Services, Toyota GB Plc
CONTACT US

THE CABIN, DORCAS FARM

DORCAS LANE

STOKE HAMMOND

BUCKINGHAMSHIRE

MK17 0EA (UK)

TEL: 01525 372001

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